Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@velvetpinkbanana.co.uk. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return questions at info@velvetpinkbanana.co.uk. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Upon receipt, your items will be checked to make sure they meet the conditions above and once cleared, you will receive a refund (excluding original shipping cost) directly to the original method of payment used for purchase.

If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase. You will receive email notification of the status of your refund once finalised.

We do not refund initial shipping charges for items returned, other than for faulty items.

We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number. 

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@velvetpinkbanana.co.uk.